PRIVACY POLICY

Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.

Collected Information

We collect personal information when you sign up to our mailing list, register your details when purchasing from us, or contact us with a comment, question or complaint. This may include, for example, your name, date of birth, email address, postal address, telephone number, whether you are male or female and your product preferences.

Our Mailing List

When you sign-up to receive emails/newsletters from us, we may also collect optional information such as your name, postcode, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.

Customer Service

When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general Internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to-
To estimate our audience size and usage pattern;
to store information about your preferences, and so allow us to customise our site according to your individual interests;
to speed up your searches; and
to recognise you when you return to our site.

You may refuse to accept cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Our cookies fall into five categories:

Strictly Necessary Cookies - These cookies enable services you have specifically asked for, they allow you to move around the website and use certain features, such as accessing secure pages.

Session Cookies - These cookies allow the site to 'remember' content from page to page for example shopping basket. These cookies expire when the user leaves the site or closes the browser.

Performance Cookies - These cookies collect information about how you use the website, for example pages you go to and any error messages you experience. These cookies don't gather information that identifies you, they are anonymous and help to improve how the website works.

Functional Cookies - These cookies allow a website to remember choices you make, and tailor the website to provide enhanced content for you.

Targeting Cookies - These cookies are used to tailor marketing so it is relevant to you. They are also used to limit the number of times you see an advertisement.

Persistent cookies- This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

We will use information held about you to carry out our obligations arising from any contracts entered into between you and us. We may use your data to provide you, via email, post, telephone or SMS with information, products or services that you request from us or which we feel may be of interest to you. We may use the data in accordance with the preferences expressed in your acceptance of the Cracking Beans cookie policy and terms and conditions of use of the Cracking Beans website.

Sale of Business

Cracking Beans may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

Security of Personal Information

We realise how important it is to securely store any information that you provide us. The Cracking Beans web site currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website. You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.crackingbeans.com in your browser address window, also a small locked padlock will appear in your browser window.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud. Cracking Beans will never ask you to send any personal details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from Cracking Beans requesting this kind of information please do not respond but contact us immediately.

Policy Changes

We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.

Contact Us

Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list. If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.

EMAIL: crackingbeanscoffee@gmail.com

Email Subscriptions

If you have chosen to receive emails from Cracking Beans, we will offer you advanced notice of sales, new stock, special promotions and other news. Email addresses provided are only used internally for the purpose of sending you communication from Cracking Beans. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, please contact us at crackingbeanscoffee@gmail.com. You may also click on the unsubscribe link at the bottom of our emails. We will remove your name from our email list as soon as possible. Please recognise that it can take up to 28 days to remove you and you may receive another email before we are able to delete you permanently.

UPDATED – 1st May 2022